Call Center Representative

IMMEDIATE HIRE - CUSTOMER SERVICE REPRESENTATIVES


ON SITE CALL CENTER ENVIRONMENT


FULL TIME POSITION THAT OFFERS LONG TERM STABILITY AND ROOM FOR ADVANCEMENT!


Open Shifts:


Wed - Sun 8AM - 4PM


Wed - Sun 4PM - 12AM


VALLEY STREAM, NY (IN OFFICE, NOT REMOTE)


FULL TRAINING PROVIDED!


Qualifications:




    • 2 years of customer service experience



    • Ability to manage high volume phone calls



    • Excellent communication skills



    • Microsoft Office proficient



Responsibilities:


· Manage large amounts of inbound and outbound calls in a timely manner


· Follow communication “scripts” when handling different topics


· Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives


· Seize opportunities to upsell products when they arise


· Build sustainable relationships and engage customers by taking the extra mile


· Keep records of all conversations in our call center database in a comprehensible way


· Frequently attend educational seminars to improve knowledge and performance level


· Meet personal/team qualitative and quantitative targets


About Aston Carter:


Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.


At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.


Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Back to blog